Who We Are at Royallama Casino
We are Royalllama Casino, an online casino operated by Llama Entertainment Ltd under licence MGA/B2C/234/2022 from the Malta Gaming Authority. This page tells you who stands behind the platform, how we are regulated and what we promise you as a player.
Our Story
We launched in 2022 with one clear idea: build a straightforward casino where bonuses, withdrawals and rules are stated in plain figures rather than fine print. Our founding team came from payments and platform engineering, so we started with the parts players complain about most, payouts and support, and built the games catalogue around them.
Llama Entertainment Ltd, our parent operator, is registered in Malta. From our first release we supported GBP deposits, Trustly and PayPal withdrawals and a live chat that answers around the clock. Monthly slot tournaments and the five-tier VIP club followed, shaped by feedback from our earliest UK players.
What We Offer Today
Our library holds more than 2,000 games: 1,600+ slots, 120+ table games, 90+ live dealer tables, 70+ jackpots and 12 crash titles. NetEnt, Pragmatic Play, Play'n GO, Evolution, Big Time Gaming, Red Tiger and Yggdrasil supply the platform, so every title you open runs on studio-certified software.
- New-player bonus: 100% up to £100 plus 50 free spins, 35x wager, minimum deposit £10
- Weekly cashback up to 10% and a weekend reload bonus up to £50
- Monthly slot tournaments and loyalty free spins
- Invite-only VIP club with five tiers, dedicated account managers and exclusive gifts
- Deposits from £10 via Visa Debit, Mastercard Debit, Trustly, Apple Pay, Paysafecard, PayPal, Skrill, Neteller and Bank Transfer
- Withdrawals of £10 to £5,000 per day, up to £20,000 per month, with no fees
Our Licence and Regulation
Royallama Casino operates under licence MGA/B2C/234/2022 issued by the Malta Gaming Authority. The MGA audits our financial reserves, game fairness and complaint handling on a recurring schedule, and player funds are kept segregated from operating capital.
Regulation is not a badge we pin and forget. Our compliance team files operational reports to the regulator, updates AML policies as UK and EU guidance changes, and maintains the restricted-country list, which currently excludes the United States, France, Italy, the Netherlands and Belgium.
How We Keep You Safe
Security and fairness
All traffic between your device and our servers runs over TLS encryption, and stored data sits behind access-controlled infrastructure. Passwords are hashed, payment details are tokenised, and we never store full card numbers on our servers.
- RNG outcomes certified by independent testing labs for every studio on the platform
- KYC checks: photo ID, proof of address and payment method verification before your first withdrawal
- Withdrawals reviewed within 0-24 hours for e-wallets, 2-5 business days for bank transfer
- Data protection practices aligned with GDPR requirements
Fairness at Royallama Casino is measurable. Every slot RTP and volatility figure comes from the provider's certified maths sheet, published on the game page. If a dispute over a result cannot be settled by support, it goes to the MGA's independent dispute resolution service, and you keep that right regardless of our final answer.
Behind the Platform
Our commitment
Responsible gambling tools are active on every account from day one: deposit limits, loss limits, session reminders, time-out and self-exclusion via GAMSTOP, with signposting to GamCare and BeGambleAware. We publish bonus terms in numbers, a £500 cap on free spin winnings, 30-day validity, 35x wager, so you can check the maths yourself.
If you need us, live chat runs 24/7 and email reaches [email protected]. Our support, payments and compliance teams work in shifts so a withdrawal submitted at 2 a.m. is handled by a person, not a queue. That combination, a real licence, real auditors and real people, is what we have stood for since 2022 and what we will keep standing for.
Frequently asked questions
Who owns Royallama Casino?
Llama Entertainment Ltd, a company registered in Malta, owns and operates Royalllama Casino.
What licence does Royallama Casino hold?
We hold licence MGA/B2C/234/2022 from the Malta Gaming Authority, which audits our operations, player fund segregation and complaint handling.
Can I self-exclude from the casino?
Yes. You can set deposit and loss limits, session reminders, a time-out or full self-exclusion via GAMSTOP at any time, and we signpost GamCare and BeGambleAware for further support.
How fast are withdrawals processed?
E-wallet withdrawals are processed within 0-24 hours; bank transfers take 2-5 business days. There are no withdrawal fees.
How do I contact support?
Live chat is available 24/7, or you can email [email protected] and our team will respond around the clock.