Royallama Casino Terms and Conditions

These Terms and Conditions form a binding agreement between you and Llama Entertainment Ltd, the operator of Royallama Casino at royallama.uk.com. We launched the platform in 2022 under a licence issued by the Malta Gaming Authority. Please read every section below before you register, deposit or accept any promotion.

Accepting Our Terms

By registering with us, ticking the acceptance box or placing your first bet on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full, together with our Privacy Policy and any game-specific or promotion-specific rules published alongside them. If you disagree with any clause, you must not open an account or continue playing.

The agreement takes effect the moment your account is created and stays in force for as long as the account remains open. We rely on it whenever you access our platform, claim a bonus or request a withdrawal, so keep a record of the version you accepted.

Who May Register and Play

You may register and play only if you are at least 18 years old, or older where the legal gambling age in your country of residence is higher, and only if online gambling is lawful for you there. We do not accept players residing in the United States, France, Italy, the Netherlands or Belgium, and we block registrations from those jurisdictions.

• 1. You may hold exactly one account with us. A second account in your name, at your address, on your device or funded by the same payment method is grounds for closure and forfeiture of balances.
• 2. All registration details must be accurate, current and complete, and you must keep them up to date, including your address and contact details.
• 3. Before your first withdrawal we verify your identity with a photo ID, a proof of address and confirmation of your payment method. We may repeat these checks at any time under our anti-money-laundering obligations.
• 4. You are responsible for keeping your login details secret. Activity carried out through your account is treated as your activity.

Deposits and Withdrawals With Us

You can fund your account and receive your winnings through the methods below. The minimum for both deposits and withdrawals is £10, and we charge no fees on either side. Withdrawals are capped at £5,000 per day and £20,000 per month, and we release funds only after the verification checks described above have been completed.

Verification and dormant accounts

Approved e-wallet withdrawals reach you within 24 hours and bank transfers within 2 to 5 business days. If your account stays inactive for 12 consecutive months, with no login, bet or deposit, we may apply a reasonable monthly administrative fee, and after 18 months of continued inactivity we may close the account and return any remaining balance to your last verified payment method.

How We Handle Bonuses

Every bonus or promotion on our platform carries its own terms, covering the wagering requirement, the maximum bet permitted while the bonus is active, the games that count towards or are excluded from wagering, and the period after which the offer and any winnings from it expire. Those specific terms form part of this agreement and prevail over this section where they differ.

• 1. Winnings derived from a bonus become withdrawable only after the stated wagering requirement is met in full.
• 2. While a bonus is in your balance, the maximum stake per spin or round shown in the offer terms applies. Stakes above that level void the bonus and any winnings from it.
• 3. Bets placed on excluded or restricted games do not reduce the wagering requirement.
• 4. We may cancel a promotion, adjust its terms or withhold related winnings where we identify misuse, abuse or play that clearly departs from ordinary recreational use.

Bonuses are limited to one per person, household, shared device and payment method. If you claim the same offer through duplicate accounts, we treat the claims as abuse under the prohibited conduct rules below.

Prohibited Conduct on Our Platform

The conduct set out below breaches this agreement and entitles us to block accounts, void bets, cancel bonuses and retain related winnings.

• 1. Fraud or misrepresentation of any kind, including the use of stolen payment details or funds from illegal sources.
• 2. Chargebacks or reversed payments on deposits you have already wagered.
• 3. Multi-accounting, whether through duplicate registrations or accounts opened in another person's name.
• 4. Bonus abuse, including coordinated low-risk betting patterns designed to extract promotional value.
• 5. Collusion with other players or third parties to gain an unfair advantage.
• 6. The use of bots, scripts or any automated software to place bets or harvest data from our platform.
• 7. Masking your true location with a VPN, proxy or similar tool in order to reach our platform from a restricted jurisdiction.

Set Limits and Self Exclude

Tools you control

Gambling is a form of paid entertainment, never a source of income or a way to recover losses. We give you the tools to stay in control, and we encourage you to use them from your first day with us.

• 1. Deposit limits and loss limits you set at account level.
• 2. Session reminders that tell you how long you have been playing.
• 3. A time-out, from 24 hours up to several weeks, during which your account is frozen.
• 4. Full self-exclusion, applied directly with us or across UK licensed operators through GAMSTOP.

We train our support staff to recognise signs of gambling harm, and where our monitoring identifies play that concerns us we will contact you, suggest a limit or a break, and in serious cases suspend the account. A self-exclusion request takes effect as soon as you confirm it, and during the exclusion period we close your account to marketing and block re-registration to the extent the law permits. Free, confidential help is available at any time from GamCare and BeGambleAware.

Closing Accounts and Raising Disputes

You may close your account at any time through live chat or by writing to [email protected]. We will confirm the closure, settle any open bets and return your verified balance to you. We may also close an account ourselves where these terms are breached, where verification cannot be completed, or where we believe continued play could cause you harm.

Complaints and applicable law

If you have a complaint, contact our support team first; we will acknowledge it within two business days and aim to give a final answer within ten business days. Disputes that remain unresolved can be escalated to the Malta Gaming Authority as our licensing regulator. This agreement is governed by the laws of Malta, and the courts of Malta have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

Changes to Royallama Casino Terms

We review these Terms and Conditions regularly and may amend them to reflect changes in law, regulation, our licence or our services. When a change is significant, we notify registered players by email or through a notice on our platform before the new version takes effect.

Each updated version states the date it came into force. If you continue to play after that date, you accept the revised terms; if you do not, close your account before the effective date. Changes required for legal or security reasons may apply immediately, with notice given as soon as practicable.

Frequently asked questions

How old do I have to be to play at Royallama Casino?

At least 18, or the higher legal gambling age in your country of residence. We verify your age during the KYC process before your first withdrawal, and any account opened by an under-age player is closed immediately with deposits returned.

Can I open more than one account?

No. We allow one account per person, household, device and payment method. Duplicate accounts are closed and related winnings may be voided under our prohibited conduct rules.

How long do withdrawals take?

Once verification is complete, e-wallet withdrawals are processed within 24 hours and bank transfers within 2 to 5 business days. Limits are £5,000 per day and £20,000 per month, and we charge no fees.

How do I self-exclude?

Contact our live chat or email support and we will apply the exclusion immediately. You can also self-exclude across all UK licensed operators through GAMSTOP, and free confidential support is available from GamCare and BeGambleAware.