Our Cookie Policy in Plain English
This page explains which cookies royallama.uk.com uses, why each one exists, how long it stays on your device and how you can switch categories off at any time.
What Cookies Actually Do
A cookie is a small text file that a website places on your device when you visit. Each file holds a few pieces of data, such as a session identifier or a preference flag, and it is sent back to us with your next request so the site can remember something about you.
Without cookies, a casino cannot keep you logged in between pages. Every click on a slot or a cashier screen would log you out, and your chosen language and display settings would reset each time. We use them to make the site work, to understand how it is used in aggregate, and, with your consent, to show relevant offers.
The Cookies We Use
Strictly necessary
These cookies keep the site functioning and secure. They maintain your login session, protect forms against cross-site request forgery and remember your KYC status during account verification. Strictly necessary cookies cannot be switched off from the banner because the site would not operate without them.
Functional
Functional cookies store your choices so you do not set them twice. They remember your language (English, Español or Français), your preferred currency between GBP and EUR, and whether you have already dismissed a message such as the responsible gaming reminder.
Analytics
Analytics cookies show us, in aggregated form, which pages players read, where they leave the site and which deposit journeys cause friction. We cannot single you out from this data; we use it to fix slow pages and improve navigation across our 2,000+ games.
Marketing
Marketing cookies let us measure whether our promotions, such as the weekly cashback up to 10% or the weekend reload bonus up to £50, reach players who find them relevant. They also limit how often you see the same advert. These cookies are only set after you opt in through our banner.
| Cookie type | Example names | Purpose | Opt-out |
|---|---|---|---|
| Strictly necessary | rl_session, rl_auth, rl_csrf | Login, security, anti-fraud | No, required for the site to work |
| Functional | rl_lang, rl_currency | Language, currency, preferences | Yes, via browser settings |
| Analytics | _gid, rl_stats | Aggregated usage measurement | Yes, via banner or browser |
| Marketing | rl_ad, _fbp | Retargeting, campaign measurement | Yes, via banner at any time |
Third Party Cookies We Allow
Some cookies on this site are set by companies we work with rather than by us. We allow three categories only: analytics providers that measure aggregate site traffic, advertising networks that deliver and cap our promotional campaigns, and payment providers whose cookies appear on the cashier page during deposit and withdrawal processing.
Third parties never receive your password, your game history or your KYC documents. They receive technical identifiers needed for their single function. Payment cookies, for example, exist purely to complete a Visa, PayPal or Trustly transaction securely and are governed by those providers' own policies as well as ours.
How You Control Your Choices
On our site
The first time you visit, our banner asks you to accept all categories or to reject everything except strictly necessary cookies. Your choice is stored for 12 months. You can change it at any time by reopening the banner through the "Cookie settings" link in the site footer, and the new choice takes effect immediately.
In your browser
- Chrome: Settings > Privacy and security > Third-party cookies.
- Safari: Settings > Privacy, then Manage Website Data.
- Firefox: Settings > Privacy & Security > Enhanced Tracking Protection.
- Edge: Settings > Cookies and site permissions.
What blocking means
If you block all cookies, including strictly necessary ones, you will not be able to log in, deposit or play. Blocking only analytics and marketing cookies keeps the full casino experience intact; you will simply see generic offers instead of tailored ones, and your preferences will not follow you across devices.
How Long We Keep Them
Retention depends on the job each cookie does. Session cookies are the shortest: they exist in memory and are destroyed the moment you close your browser. Persistent cookies carry an expiry date, and we set the shortest period that still serves the purpose, from 30 days for analytics aggregation to a maximum of 365 days for marketing frequency capping.
| Category | Duration | Type |
|---|---|---|
| Session and security | Until you close the browser | Session |
| Functional | 90 days | Persistent |
| Analytics | 30 days | Persistent |
| Marketing | Up to 365 days | Persistent |
| Your consent record | 12 months | Persistent |
Changes to This Policy
We update this page whenever we add, remove or repurpose a cookie category. When a change materially affects your privacy, we announce it on the site for at least 14 days before it applies and, where the change introduces a new marketing or analytics purpose, we ask for fresh consent through the banner rather than relying on your previous choice.
If you have questions about a specific cookie, contact our support team at [email protected] or via the 24/7 live chat, and we will tell you exactly what that cookie stores and why.
Frequently asked questions
Do I need to accept marketing cookies to play at Royallama Casino?
No. Only strictly necessary cookies are required to log in, deposit and play. You can reject analytics and marketing cookies at any time.
How do I change my cookie choices later?
Open the "Cookie settings" link in our site footer. The banner reappears and your new selection takes effect immediately, for 12 months.
Do cookies store my payment details?
No. Cookies hold technical identifiers only. Card and wallet details are processed by our licensed payment providers and never written to cookies.