Responsible Gaming at Royallama Casino

We launched in 2022 with one principle baked into how we run this casino: gambling must stay a form of paid entertainment, never a way to make money or escape pressure. This page sets out, in plain terms, what we do to keep your play within bounds and exactly how you can tighten or loosen the controls on your own account.

Our Commitment to Your Wellbeing

We monitor play patterns across our platform around the clock. When behaviour suggests someone may be struggling, for example a sharp rise in deposit frequency or repeated late-night sessions after losses, our trained team reaches out directly rather than waiting for the problem to escalate. Since we opened in 2022 under a Malta Gaming Authority licence, this review process has run continuously and independently of our marketing team, so commercial targets never override player safety flags.

You will see reality-check reminders on screen as standard. They show your session length, net position for the session and a one-tap link to close the game. We also cap marketing communications the moment any limit or exclusion is set on an account, so you will not receive bonus offers while a time-out or self-exclusion is active.

Warning Signs to Watch For

Problem gambling rarely announces itself. It tends to build through small, repeatable decisions that each feel reasonable in the moment. Review this list honestly and at a calm time, not mid-session.

• Chasing losses: returning immediately after a losing session to win the money back, often at higher stakes.
• Hiding play: closing screens when family members approach, or downplaying time and money spent to others.
• Borrowing to gamble: using credit cards, loans, money owed for bills, or friends' funds to keep playing.
• Mood changes: irritability or restlessness when not gambling, or gambling specifically to relieve stress or low mood.
• Broken boundaries: repeatedly exceeding limits you set yourself, or disabling them during a session.
• Preoccupation: planning the next session, checking balances or thinking about games during work or family time.
• Escalation: needing larger stakes to feel the same level of engagement as before.

Tools You Can Set Today

Every tool below is free, applies instantly and stays in place until you change it yourself. You will find them all under My Account, then Responsible Gaming, on both desktop and mobile.

• Deposit limit: caps the amount you can deposit per day, week or month; takes effect the moment you confirm it.
• Loss limit: restricts net losses over a chosen period, calculated from your total deposits minus withdrawals.
• Wagering limit: caps total bets placed within a day, week or month, regardless of outcome.
• Session reminder: an on-screen pop-up at intervals you choose, from every 15 minutes to every hour, showing time played and net position.
• Time-out: a short cooling-off pause of 24 hours to 30 days that blocks login entirely and removes you from all marketing.
• Self-exclusion: a longer, formal closure of your account for 6 months or permanently, registered with GAMSTOP as well as with us.

Self Exclusion at Royallama Casino

Durations we support

You can exclude yourself for 24 hours, 7 days, 30 days, 6 months, or permanently. The 24-hour, 7-day and 30-day options sit under Time-out in My Account; the 6-month and permanent options sit under Self-exclusion and are also registered with GAMSTOP, the UK-wide national online exclusion register, which covers you across participating operators.

Your balance and open bets

Any remaining balance is returned to your original deposit method, or by bank transfer where the card has expired, within 5 business days of exclusion. Open bets already placed settle normally and winnings are paid out to the same route; you simply cannot place new bets. Where an open bet cannot be settled because the event is void, the stake returns to you in the same payout.

During a 6-month exclusion, reactivation is possible only after the full term has elapsed: you submit a written request to our responsible-gambling team, we run a 7-day cooling period, and you must confirm the request again yourself before access resumes. Permanent exclusions cannot be reversed.

Keeping Under 18s Off Our Platform

Gambling on Royallama Casino is strictly for players aged 18 or over. We verify age at registration, not at withdrawal, using photo ID checks against electoral roll and credit reference data, and we repeat document checks before your first withdrawal as part of standard KYC. Accounts with mismatched or forged identification are closed and balances returned to the verified payment source.

If children can reach your devices, we recommend locking gambling apps and sites behind parental control software. Net Nanny and Qustodio both filter gambling content on iOS and Android, and every major browser supports restricted profiles. Never leave a session logged in, and never let minors watch you play, since early exposure is one of the strongest predictors of later harm.

Where to Find External Help

Our tools manage your account, but they do not replace trained human support. These UK organisations are free, confidential and independent of any operator, including us.

Talk to Our Support Team

Our live chat runs 24/7 and any agent can apply limits or start a time-out for you on the spot, with no need to explain why. For self-exclusion, balance questions during exclusion, or a conversation about your play in general, email our responsible-gambling team directly and we will respond within 24 hours. Asking for a limit is a routine request here; agents handle them daily and no one will question or discourage you.

You can also request a full account history covering deposits, bets and net position for any period. Seeing the actual numbers, rather than an estimate, is often the most useful first step.

Frequently asked questions

Can I reverse a limit I set myself?

Increasing or removing a deposit or loss limit takes effect after a 24-hour cooling period, which you can cancel during that window. Lowering a limit applies instantly and cannot be reversed upward during an active session.

Does a time-out stop marketing emails?

Yes. The moment any limit, time-out or exclusion is set, we suspend all promotional communications for that account, including bonuses shown on the site.

What happens to my balance if I self-exclude permanently?

We return your full remaining balance to your original deposit method, or by bank transfer if that card has expired, within 5 business days. Open bets settle normally and any winnings are paid out the same way.

Is GAMSTOP the same as self-excluding with you?

They work together. Self-excluding with us closes your Royallama Casino account, while registering with GAMSTOP covers you across all participating UK-licensed operators at once, which we strongly recommend for 6-month and permanent exclusions.

Do you offer a self-assessment before I set limits?

We do not run one in-house, but BeGambleAware offers a free, anonymous questionnaire that takes about 5 minutes and can help you judge whether your current limits are set at the right level.